real-time ride monitoring feature guardian
Ola Launches AI-Powered Real-Time Ride Monitoring Feature Guardian In India
Ola, the popular ride-hailing company this week announced the roll-out of its artificial intelligence-enabled safety feature, Guardian in 17 markets across India and Australia. After running a successful pilot across multiple cities in India and international markets, the Guardian feature is going live in 16 Indian cities as well as Perth in Australia. Ola aims to take Guardian to more cities in the coming quarter. The Guardian feature, developed by Ola as a world-first, uses real-time data from rides to automatically detect irregular trip activity, including prolonged stops and unexpected route deviations. These alerts are flagged off in real-time to Ola's dedicated 24 7 Safety Response Team, who immediately reach out to customers and drivers to confirm if they're safe and offer on-the-call assistance until ride completion.